Shipping Policy

At Precision Swing Golf Store, we deliver premium golf equipment with the same precision we expect from your swing. Whether you’re driving down the fairway or navigating our policies, we aim to make every experience smooth and satisfying.

Shipping Information

Shipping Options & Timelines

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 business days after shipment
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times may vary depending on destination and customs processing. Tracking information will be provided for all shipments.

Returns & Exchanges

Step 1: Initiate Your Return

Contact our customer service team at [email protected] within 15 days of receiving your order. Include:

• Subject: Return Request – Order #[Your Order Number]
• Order Number
• Item(s) for Return
• Reason for Return
• Preferred Resolution (Refund/Exchange for specific product)

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA cannot be processed.

Step 3: Package & Ship

Securely repackage the item(s) in their original packaging with all accessories. Include a copy of your order confirmation and ship to:

Precision Swing Golf Store Returns
1040 University Avenue
Berkeley, CA 94710
USA

Step 4: Inspection & Processing

Upon receipt, our team will inspect returned items within 3-5 business days. You’ll receive email confirmation once processed.

Refund Information

Approved refunds will be issued to your original payment method:

• Credit Cards (Visa/MasterCard/JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges, follow the same return process but indicate your preferred replacement item in your request. We’ll ship the new item once the return is received and approved. Shipping charges may apply for the new item.

Non-Returnable Items

To maintain quality standards, the following cannot be returned:

• Opened golf balls (due to USGA tournament rules compliance)
• Personalized/custom products (monogrammed items, custom club fittings)
• Clearance items (marked as final sale at purchase)

Damaged or Defective Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.