At Precision Swing Golf Store, we stand behind our premium golf equipment with the same confidence we expect from your backswing. While we meticulously inspect every fairway wood, iron, and golf ball before shipping, we understand that sometimes a return or exchange is necessary.

Key Policy Highlights

  • 15-Day Return Window: Items must be returned within 15 days of delivery
  • Original Condition: Products must be unused, in original packaging with all tags
  • Non-Returnable Items: Personalized/custom products and opened golf balls
  • Free Return Shipping: For defective/wrong items (see conditions below)

Our Return Process (Smooth as Your Best Putt)

Step 1: Initiate Your Return

Contact our customer service team at [email protected] within 15 days of receiving your order. Include the following information:

Subject: Return Request – Order #[Your Order Number]

Dear Precision Swing Team,

I would like to request a return/exchange for my recent purchase:
– Order Number:
– Item(s) for Return:
– Reason for Return:
– Preferred Resolution: (Refund/Exchange for [specific product])

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA number cannot be processed.

Step 3: Package & Ship

Securely repackage the item(s) in their original packaging with all accessories. Include a copy of your order confirmation or packing slip. Affix the provided return label (for eligible free returns) or ship to:

Precision Swing Golf Store Returns
1040 University Avenue
Berkeley, CA 94710 USA

Return Shipping Costs:
– Customer responsibility unless item is defective/wrong
– We recommend using a trackable shipping method

Step 4: Inspection & Processing

Upon receipt, our team will inspect the returned items within 3-5 business days. You’ll receive email confirmation once processed.

Refund Information

Approved refunds will be issued to your original payment method:

  • Credit Cards (Visa/MasterCard/JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges, follow the same return process but indicate your preferred replacement item in your request. We’ll ship the new item once the return is received and approved. Shipping charges may apply for the new item.

Non-Returnable Items

To maintain quality standards, the following cannot be returned:

  • Opened golf balls (due to USGA tournament rules compliance)
  • Personalized/custom products (monogrammed items, custom club fittings)
  • Clearance items (marked as final sale at purchase)

Damaged or Defective Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.

Still Have Questions?

Our customer service team is ready to assist like a caddy with perfect club recommendations. Contact us at [email protected] or +1 (555) 123-4567 (Mon-Fri, 9am-5pm PST).

Remember: Your satisfaction is as important to us as that perfect swing tempo.