Welcome to the Precision Swing Golf Store FAQ page. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Store

What kind of golf equipment does Precision Swing Golf Store specialize in?
We specialize in premium golf equipment including Fairway Woods, Golf Balls, Irons, Putters, and Stand Bags. Our products are selected for serious golfers who demand quality and performance.
Where is Precision Swing Golf Store located?
Our warehouse is located at 1040 University Avenue, Berkeley, US 94710. All orders ship from this location.

Product Questions

How do I choose the right golf equipment for my game?
While we don’t offer personal fitting services online, our product descriptions include detailed specifications about club lofts, shaft flexes, and other technical details to help you make an informed decision. For beginners, we recommend starting with more forgiving club designs.
Do you sell left-handed golf clubs?
Yes, we carry left-handed versions of many of our clubs. Availability is indicated in the product description. If you don’t see what you’re looking for, please contact our customer service team.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options:
1. Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after shipment)
2. Free Shipping: For orders over $50 via EMS (15-25 days after shipment)
All orders take 1-2 days to process before shipping.
Do you ship internationally?
Yes, we ship worldwide to most countries (excluding some Asian and remote regions). International customers should be aware that they may be responsible for any customs fees or import duties that apply in their country.
How can I track my order?
You’ll receive a shipment notification email with tracking information as soon as your order leaves our warehouse. Both our Standard and Free Shipping options include tracking capabilities.
What if my golf equipment arrives damaged?
We use premium packaging to protect your equipment during transit, making damage extremely rare. However, if your items arrive damaged, please contact us immediately at [email protected] within 15 days of delivery to initiate a return or replacement.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are your prices competitive with other golf retailers?
Absolutely! We pride ourselves on offering premium golf equipment at unbeatable prices, combined with our fast and reliable worldwide delivery service.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be credited to your original payment method.

Account & Technical Support

Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history and makes future purchases faster.
What should I do if I’m having technical issues with the website?
Please email our technical support team at [email protected] with details about the issue you’re experiencing, including which browser you’re using.

Still have questions? Our customer service team is ready to help! Contact us at [email protected] and we’ll respond within 24 hours.